Frequently Asked Questions

Below is list of the most frequently asked questions to help you navigate through the sometimes, difficult task of choosing an in home care agency. If you do not see your question listed, please contact us. We are always happy to help.

Does Ally Home Care & Medical Staffing accept long-term care insurance?

Absolutely. We work closely with long-term care insurance providers to minimize out-of-pocket expenses for our home care services. If you’re unsure about the status of your loved one’s long-term care coverage, contact us and we will evaluate the plan free of charge.

What area does Ally Home Care & Medical Staffing cover?

We service the greater San Francsico Bay Area. Our service area includes but is not limited to:

  • Morgan Hill
  • Cupertino
  • Los Gatos
  • Sunnyvale
  • Monte Sereno
  • Saratoga
  • San Jose
  • Santa Clara
  • Woodside
  • Milpitas
  • Mountain View
  • Los Altos
  • Palo Alto
  • Redwood City
  • San Mateo
  • Newark
  • Fremont
  • Union City
  • Daly City
  • San Francisco
  • San Mateo
  • San Rafael
  • Tiburon
  • Santa Rosa
  • Livermore
  • Pleasanton
  • Dublin
  • San Ramon
  • Danville
  • Orinda
  • Blackhawk
  • Walnut Creek
  • Concord
  • Pleasant Hill

Are Ally caregivers actual employees? Are they bonded and insured?

Yes. Every caregiver is an employee of Ally Home Care & Medical Staffing. To help ensure the safety and well being of our clients, we perform rigourous criminal background checks on every potential employee ensuring that your loved one is in safe and caring hands. We take every measure to verify that each Ally employee best represents our belief that compassion and premium care is administered at all times. We cover each caregiver with general liability and workers' compensation insurance and every one of our caregivers are bonded and carry a current Home Care Aide registration number.

Is Ally Home Care & Medical Staffing in compliance with the Home Care Services Consumer Protection Act?

Yes. We are in full compliance with the Home Care Services Consumer Protection Act of 2016. This law was enacted to promote consumer protection for elderly and disabled individuals who hire private aides to come into their homes and provide assistance with activities of daily living. At Ally, we strongly advocate the safety and security of our clients. We will always have your loved one's best interests in mind while in our care. Our HCO number is 434700066.

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and personal checks.

How much time is needed to schedule a caregiver?

We can provide services within two hours from the time of your request.

What if the caregiver doesn't quite fit our requirements?

We take every measure to ensure compatibility with the client receiving care. However, if you feel that your caregiver isn't a perfect match we will find a replacement immediately.